1. Introduction

Welcome to MS-Herbs (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website located at ms-herbs.com (“Website”) and use our services.

2. Information We Collect

2.1 Personal Information:
We may collect personal information that you provide to us directly, such as your name, email address, phone number, and shipping address when you place an order or contact us for inquiries.

2.2 Non-Personal Information:
We may collect non-personal information automatically when you visit our Website, such as your IP address, browser type, operating system, and browsing behavior. This information is used to improve our Website and services.

3. Use of Information

3.1 To Provide and Improve Our Services:
We use your personal information to process orders, respond to inquiries, and provide customer support. We may also use your information to improve our products, services, and Website.

3.2 Marketing and Communications:
With your consent, we may use your personal information to send you promotional materials and updates about our products and services. You can opt out of these communications at any time by following the unsubscribe instructions in the email or contacting us directly.

3.3 Legal Compliance:
We may use your information to comply with applicable laws, regulations, and legal processes.

4. Sharing of Information

4.1 Third-Party Service Providers:
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processors, shipping companies, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

4.2 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to access, correct, update, or delete your personal information. You can exercise these rights by contacting us at exporting-operation@ms-herbs.com. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: +201550333069
Address: Beni Suef, Samasta Center, Al-Sharawi Street, Egypt
Email: exporting-operation@ms-herbs.com
Website: ms-herbs.com

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.